Patient Information
Our Fees
As of 1st November 2025, New Albion Medical Centre will be Bulk Billing eligible services only. See below for more information.
Bulk Billing Now Available
As of 1st November 2025, New Albion Medical Centre will be Bulk Billing eligible services in line with the new Bulk Billing Incentive Program (BBPIP). This means many consultations will be bulk billed to Medicare, helping reduce out-of-pocket costs for our patients.
Please note:
Some services and item numbers may still attract a private fee, depending on the nature of the consultation or procedure.
These include (but are not limited to):
- Skin procedures
- Non-Medicare rebatable services
- Certain administrative requests (e.g., medical reports, forms)
Our team will advise you of any applicable fees prior to your appointment.
Patient Information
After-Hours Care
EMERGENCY CALL 000
URGENT AFTER-HOURS CARE FOR EXISTING PATIENTS ONLY
(Please note this is ONLY available for existing patients to New Albion Medical Centre)
- Monday – Friday 6pm-8.30am
- Weekends 24 hours and Public Holidays 24 hours
This is a Face-to-Face consultation and is not available by Telehealth. Private fee starts from $285.
To access our private after-hours service please phone 0470208286 (Please note that messages to this number are not checked)
Other alternatives are:
- Present to the nearest Hospital
- Dapto Medicare Urgent Care Clinic Ph: 42624540
- Health Direct Ph: 1800 022 222.
Parking
We have an on-site carpark for your convenience. Disabled parking & disabled access is provided.
Interpreter Services
Please advise us at the time of booking if you need a language or Auslan interpreter, so we can arrange this in advance.
This service is free of charge to patients who have a Medicare Card.
Some interpreting services are:
- TIS: (translating and interpreting services) Ph. 131 450 https://www.tisnational.gov.au/
- NSLP arranged through Deaf Connect: Phone 1300 773 803 or SMS text only 0476 857 251
Patient Rights and Responsibilities
Our practice is committed to providing respectful, inclusive, and culturally appropriate care. We support your right to be treated with dignity, to be informed, and to make decisions about your health.
In return, we ask that all patients treat our staff and other patients with courtesy and respect.
Complaints, Feedback and Suggestions
We welcome any feedback that will help us improve our service. We take your concerns, suggestions and complaints seriously. From time to time, we will invite patients to complete a survey on their views of the practice and how it could be improved. Feel free to see our Practice Manager, Director or talk with your doctor if you have any complaints or feedback.
Should you wish to take your complaints further you can contact:
- Health Care Complaints Commission
- Ph: 1800 043 159
- Email: hccc@hccc.nsw.gov.au
- Post address: Locked Mail Bag 18 STRAWBERRY HILLS NSW 2012
Contacting your Doctor
If you wish to discuss a non-urgent issue with the doctor, please book an appointment. Reception staff are trained to ask for brief information to help assess your call and ensure safe and appropriate care. For urgent matters, this information will be passed on to the doctor, who will return your call if clinically appropriate.
Appointments
Patients can book either by phoning reception on 4208 3088 or via HotDoc online. Every effort will be made to accommodate your preferred appointment time with your preferred GP, however emergencies and life-threatening cases will be given priority. Longer appointments are available, please advise reception if required. If you are unable to attend a scheduled appointment, notification via phone call would be appreciated.
Getting the results of any test or procedure
We encourage you to book an appointment to follow up your results. Privacy Policy prevents reception staff from discussing results over the phone. Reception will contact patients that require review as a recall.
Recall patients are strongly advised to attend follow up appointments. If the result requires urgent attention, you will be contacted by reception for same day appointment with a GP.
Reminders
Our system is committed to preventive care. From time to time, we may issue you a reminder notice, either by phone call, letter or SMS, offering preventive health services appropriate to your care. If you do not wish to be a part of this system, please advise our reception staff or your doctor.
Privacy and management of your health information
At New Albion Medical Centre, your privacy is important to us. We collect and manage your personal and health information in line with strict privacy laws. Your information is used to provide you with quality care and may also be used in a de-identified way to improve health services. We may share relevant details with other healthcare providers involved in your care, or when required by law. You can ask our staff if you’d like more information or a copy of our full privacy policy.
Patient Rights and Responsibilities
You have the right to be treated with respect, be involved in your care, and have your privacy protected. We ask that you treat staff with respect, arrive on time, provide accurate health information, and let us know if you can’t attend your appointment.
Compensation visits (Work Cover, Third Party and Public Liability)
Compensation visits are billed directly to the insurer. Upon your first consultation, please bring the insurer’s details and your claim number (if applicable). Work cover consultations are billed according to the AMA fee schedule.
